Sankt Augustin / Edewecht, 2 November 2026 – With the launch of the AI telephone assistant ARVIA Voice, Rita Bosse Software GmbH and KS21 Software & Beratung GmbH are expanding their range of solutions for the green sector. The application ensures that landscaping firms, tree nurseries, garden centres and cemetery gardeners remain contactable by telephone even when the office is unstaffed. ARVIA Voice, which was first rolled out at WinWorker GmbH, answers incoming calls, asks for the necessary information and makes this available for subsequent processing. This enables customer enquiries to be recorded more reliably, eases the burden on workflows and allows business opportunities to be better capitalised on.
In the green sector, work rarely takes place at a desk, but mostly in production, in sales or on site. Incoming calls cannot therefore always be answered in person. As a result, customer enquiries may go unanswered and potential orders may be lost. This is where ARVIA Voice comes in. The AI telephone assistant answers calls, records the details required for further processing and forwards them in a structured manner. This ensures that businesses remain reachable by telephone even during staff shortages and can capitalise on sales opportunities that they would otherwise miss out on.
“Calls are answered even when a customer meeting is in progress in the office or the team is working on site. This ensures that enquiries and potential orders are not lost simply because no one from the team is available to answer the phone at that moment,” explains Dr André Rasquin, CEO of Craftview Software GmbH.
Reduced workload through structured call handling
ARVIA Voice does more than simply answer calls. The AI assistant specifically asks for the nature of the enquiry, contact details and any further information required by the relevant department to deal with the matter. Which details are recorded and to whom they are passed on can be tailored to suit the organisation’s operational processes. This provides staff with a structured basis for making a callback, enabling them to address the enquiry directly. Personal advice and further processing remain their responsibility.
“For our customers, it is crucial that an answered call leads to a concrete next step. If it is already clear what the issue is when the call is returned, and all the important information is to hand, this saves time and makes advising the customer easier,” explains Johannes Schmitz, Product Manager for the Green Sector at CRAFTVIEW. “This is precisely the support that ARVIA Voice offers in day-to-day business.”
Further features planned for the Green Sector
With the launch of ARVIA Voice, RITA BOSSE and KS21 are laying the foundations for the further use of artificial intelligence in telephone-based customer communication. The application is set to be gradually expanded with additional features. The focus of these developments will be guided in particular by the experiences and feedback from the businesses.
“We want to use artificial intelligence where it offers our customers tangible benefits. That is why we are consistently developing our offering in line with real-world requirements. In this way, we ensure that new features genuinely make day-to-day work easier,” emphasises CRAFTVIEW CEO Dr André Rasquin.
Free webinar
Rita Bosse and KS21 will be offering an insight into ARVIA Voice for existing customers and prospective clients in a free webinar on 25 November 2026. RITA BOSSE and KS21 will be providing an insight into ARVIA Voice in a free webinar on 25 November 2026. KS21 customers can register at www.ks21.de/webinare/webinar-arvia-voice/; customers of RITA BOSSE should use the following link: www.rita-bosse.de/webinar-arvia-voice/. Both options are available to anyone interested.
Further information:
www.ks21.de
www.rita-bosse.de
